FAQ

My order

How can I check and track the progress of my order?

You have just placed your order on our website.
Your order will be confirmed once your bank has accepted your payment and your order details have been verified.
You will receive a first email confirming your order at the email address saved in "My Account". Each payment and confirmation corresponds to a single order: one delivery address and one billing address.
We will then prepare your order.
A second email confirming dispatch is sent when your parcel leaves our warehouse, with your shipping note and a tracking number for your order, so you can follow your parcel.
In "My Account", under "Order Tracking", you will find all the information about your order: order status, product details, amount, billing and delivery addresses, delivery method and a downloadable PDF invoice.
You can track your parcel by entering its tracking number in "My Account", under "My Order Details".

Do I need to create an account to place an order?

Yes – you need to register in "My Account" before placing an order.
Registering makes it easy to track your order. By saving your delivery and billing addresses in your profile, you can confirm and pay for future orders more quickly.

What should I do if there is a problem with my order?

If you experience a technical problem or have made a mistake in your order after confirming it on our website, please contact Barbara Gould Customer Service:

By phone:
+33 6 46 84 58 79
Available Monday to Friday
9am to 12pm and 2pm to 6pm (French time)

By email:
contact@barbaragould.com

Opening hours may change during annual closures, public holidays and long weekends. Please check our news or email us directly.
If your payment is declined, please contact your bank.

Is there a maximum amount per order?

You can order up to 3 units of each product, with a maximum of €1,500 per order.

Delivery and returns

How can I change my delivery address?

By default, your delivery address is the same as your billing address. In "My Address Book", you can manage several delivery and billing addresses and select them when placing your order. However, you cannot change the delivery address of an order that is already being processed.

Can I have my order delivered abroad?

Orders placed on the Barbara Gould online shop can only be delivered to mainland France (including Monaco and Corsica), the United Kingdom, Belgium, the Netherlands, Luxembourg, Italy, Spain, Portugal, Germany, Switzerland, Austria, the United States and Canada.